7 replies to this topic

[oldtrig]

I was called today and asked a question about the internet not working. The person said both his laptop and desktop running windows 7 had internet until he tried to install Microsoft Security Essentials on both PC's. I told him to just do a system restore if it was working before the attempted install. He calls me about four hours later and said the desktop was still running windows system restore, he had not tried the laptop yet. After talking on the phone I decided to go there to see whats up. The PC is only two months old (hp) It was still in the process of restore. I just turned off the PC and booted into safe mode. From there I run system restore and used the undo last option. It booted OK but I got an error that system restore could not complete. I assume because I manually turned the PC off while it was restoring. The computer works great now even though I got the error about restore. What would cause windows 7 to take many hours to complete? I will not tell him to use restore until I find out why this happened. Tom

[Broni]

It's definitely not normal.
System restore may take several minutes, but not hours.

Does it mean, he didn't have any security program before MSE?

[oldtrig]

He had Norton that was 90 day so he removed it. The computer runs great. He had installed MSE and did not know it. He had told me it did not install. Its there. Tom

[Broni]

First of all, make sure to use Norton Removal Tool: http://us.norton.com...0080710133834EN to make sure all leftovers are gone.
Then, try different restore point.

I'd also need to see couple of logs....

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

=============================================================================

Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.

[oldtrig]

I am not sure when I can back over to his house. I can have him install logmein and maybe I can do it from here. I will post back when I get into the PC. Thanks Broni. I have a question on removing Norton. If say a Dell comes with the hidden partition and they use Ghost would removing all norton mess with any of this? I would think not but wanted to make sure before I tell someone to do this. Tom

[Broni]

No problem :)

[Lewis]

I run Windows 7 on my desk top and my laptop, now for some reason now, I have to go into safe mode to make system restore work on both rigs. But now that is not working on the laptop no more. But HP is getting ready to repair the female plug on the laptop and then send it back to me. Then I am going to find out what is wrong with system restore. Nero was the culprit one time, so I don't know what is wrong with it now.

[Broni]

Lewis
Please, don't hijack someone else topic.
If you have some issue, please create your own topic.