29 replies to this topic

[PeggyB]

As you know I gave that away long time ago, well it now has a problem. I didn't get a chance to write everything down, but it has been shut off a lot. Here's what I do have........
A problem has been detected & windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart computer. If this screen appears again follow these steps......
Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check..............(that is all I got and it shut down)
First thing I got wrote down was the stop error.............
Stop: 0x0000008E, (0xC0000005, 0x80565000, 0xF7C1FE6C, 0x00000000.

Is this going to be fixable or has thing old critter ready for the graveyard?

[Broni]

Peggy
One basic question to start with....
When was the last time, that computer has been cleaned inside with a can of compressed air?

Then....

1. Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

2. Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

[PeggyB]

Cleaned with air just last week I was told. She said she even took the fan out and it was really clogged with dust, so she cleaned with air and picked in the fins with a toothpick. However, was just talking to her on phone and she said that the dog had knocked over the computer onto its side......that must explain the rattletrap noise that it makes now.

All of the things you want me to do, I have to put on CD from my computer and hopefully it will work on that one. I also was told she just reinstalled windows from the CD that came with the machine, but she really has no clue what she is doing.
Before I start what you said, do you think that I should reinstall windows with the CD that I have and see what happens?

[Broni]

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I have to put on CD from my computer

What kind of CD is it?

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the dog had knocked over the computer onto its side

While computer on, or off?

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that must explain the rattletrap noise that it makes now

It'd be a good idea to take the side panel off and see, where that noise is coming from.

[PeggyB]

Just a regular empty CD. The kind you put music or anything on. Does it have to be special CD?

I don't know if it was on or off? Will find out.

I can do that next time I shut my computer down. It's a pain the rear to keep disconnecting mine to connect another one. I will not be tonight, I want to stay online for a while longer....lol

[Broni]

I'm not sure, if I understand...
What are you going to do with a blank CD?

[PeggyB]

Put those 2 things you wanted me to download.
BlueScreenView (in Zip file)
System Information for Windows

[Broni]

Oh....LOL
Peggy, it's time to spend 15 bucks on USB stick :)

[PeggyB]

Yes, I know....just lazy and never think of it when out shopping.

[Man'n'Black-4xp]

You could just email to yourself Peg...
Or put a link on FB then check on the new machine...

[PeggyB]

Good point Man N Black, I just don't think the computer will stay on longer enough for me to go anywhere.

[PeggyB]

THRM...40 degrees c (103 degrees F) under value, Min & Max all the same.
Didn't see any AMD listed.

Attached Files

•  BlueScreen.txt   61.85K   88 downloads

[Broni]

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THRM...40 degrees c (103 degrees F) under value, Min & Max all the same.

Is it the only temperature listed there?

You're also supposed to find it, where is that rattling sound coming from and if the computer was on, or off while knocked down.

All those BSODs are listing system files, so it could be almost anything.

Is the computer operable at this moment?

[PeggyB]

Yes, that is the only Temperature listed.
I found the knocking noise......it is the little fan (not fan on Power Supply), the little fan that is a small square one.
It was running while I did the above things, but it shut down right after that.

[Broni]

Is it the fan on a top of CPU on your motherboard?

You're not saying if the computer is operable.

[PeggyB]

It is the fan in the pic below. I think it sits on the motherboard.

Computer is running right now, it shut down on me after I posted so I turned it off and unplugged everything and returned to using mine. It is sitting on my dining room table at the moment. I guess the answer is it works but will not stay running, it keeps shutting down.

Attached Images

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[Broni]

It looks like CPU fan.
Did you remove it, or.....how did you get that picture?
Are you saying, it stops running after a while?

[PeggyB]

I got the picture off the internet but that is the one. Yes, it was removed and cleaned, it was clogged with dust and friend told me she cleaned it with can of air and toothbrush, so lord knows what she did to it.
Yes it stops running after a while and reboots itself and comes up with that error message that I posted in the very beginning.

[Broni]

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Yes it stops running after a while

Are you talking about that fan, or about computer itself, or both?

[PeggyB]

The computer