19 replies to this topic

[Bent Club]

Friends Dell laptop getting ***STOP: 0x0000007B (0xBA4CB524, 0x0000034, 0x00000000, 0x00000000)

in windows and safe mode . Has no disks .
Thanks

[Broni]

Is the computer bootable?
What Windows version?

[Bent Club]

XP . Every thing he has tried to do returns him to the blue stop screen .
He said somehow Email Bundle, LLC got on his computer and he had them remove it .

It boots , but only into the blue screen in windows , or safe mode .

[Broni]

Quote

He said somehow Email Bundle, LLC got on his computer and he had them remove it

We really need more details.

Are you saying, it boots fine into safe mode?

[Bent Club]

" i can't get to the desktop. i can get it to safe mode, but any selection i make beyond that takes me to the blue screen with the warning i told you about earlier. i can get safe mode, sm with networking, and sm with command prompt. i can also choose enable boot logging, enable vga mode, last known configuration, directory services restore mode, debugging mode, and disable auto restart on system failure. then I can also choose start windows normally, reboot, and return to os choices menu."

[Bent Club]

This is the message he is getting .

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated.
Run CHKDSK /F to check for hard drive corruption, then restart your computer.

Technical information:

***STOP: 0x0000007B (0xBA4CB524, 0x0000034, 0x00000000, 0x00000000)

This screen stays on and goes nowhere, so I can do anything.

Any ideas?

[Broni]

Quote

i can get it to safe mode, but any selection i make beyond that takes me to the blue screen

Does it mean, he can boot into safe mode, but he can't do anything there?
Did he try system restore?

Why don't you ask him to sign up here, so we don't have to communicate through 3rd party?

[Broni]

We posted at the same time, so I'm not sure, if you saw my last message.

[Bent Club]

Will do .

[Broni]

Cool :)

[Man'n'Black-4xp]

Sorry to barge in, but I get this periodacally also.
I do a disk check\"fix" and it goes away {using windows disk not dos}.
You may need to put the hd in another machine {as second hd} if you can't boot from it.
I have two post somewhere in which I talked about this...{I'll be danged if I could find
them...}

[Bent Club]

Thanks Man . he has been mailing me from his phone .
getting white lines across the screen , then the blue screen .

[Man'n'Black-4xp]

Tell him to...

Quote

Why don't you ask him to sign up here, so we don't have to communicate through 3rd party?

LoL your post reminds me of...
That annoying "friend" who always needs computer help


Tell him to do post #11, it should do the trick, also XP NEEDS to be defrag-ed regularly {but get it running first of course}

[Bent Club]

I have a bunch of them. They know how to do two things . get online , get infected .
I have to walk most of them through everything over the phone .

[Man'n'Black-4xp]

You should read that link LoL!
Iam the same way,such fun trying to walk someone through screen shot, menus, etc. from amillion miles away AAARRGGGG!!!!

[Bent Club]

Read that post a long time ago .
Update : Laptop is a state computer still under warranty that they worked on last week .
Told him to take it back to them .
Thanks for the help.

[Broni]

In that case it's the best way to deal with it.

[Man'n'Black-4xp]

Quote

In that case it's the best way to deal with it.

Agreed they screwed it up they fix it for free...

[Bent Club]

My sentiments to .
Sorry to waste your time , But a lot of times i have to pull teeth to get all the info from a friend or family member .

[Broni]

Question asked is never a waste of time :)