system restore crashed my computer

Started By oldtrig, Jul 24 2011 12:13 PM

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#1 oldtrig

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Posted 24 July 2011 - 12:13 PM

I have a HP laptop that I tried doing a system restore on after I installed internet explore 9. I did not like 9 and wanted to remove it so I thought system restore might do the trick. The computer just sits there with a black screen after trying restore. I boot in safe mode and all I see is a blank screen and in the four corners it shows system restore. I have tried everything I know. I have many pictures I want to save . Any suggestions on how to do this. This computer does have the recovery partition and I hope I can get windows back. Tom

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#2 Broni Re: system restore crashed my computer

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Posted 24 July 2011 - 03:40 PM

Too late now, but as you know by now using system restore is not the best way to uninstall programs.
IE9 can be uninstalled like any other program and it'll roll back to IE8.

Did you try "Last Known Good Configuration"?
Do you have Vista DVD?

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#3 rokytnji Re: system restore crashed my computer

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Posted 24 July 2011 - 04:18 PM

Quote

I have many pictures I want to save . Any suggestions on how to do this

http://help.artaro.e...disk-vista.html

Is one way to go about it. At least there are screenshots. Broni posted somewhere on the forum about transferring Windows Files using Ubuntu also.

If you know nothing about Linux, take some time to get familiarized with these courses.

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#4 oldtrig Re: system restore crashed my computer

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Posted 24 July 2011 - 07:01 PM

Thanks, this laptop is actually one of my good friends. I am meeting here this afternoon and we will see if we can save those files. I will let you know. She also knows she should not have used system restore to remove IE9, at least she does now. I will be back soon with our results. She does not a Vista DVD, nothing was shipped with the laptop. I have one but not sure if it would work because its from a Dell. Thanks and wish us luck. Tom

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#5 Broni Re: system restore crashed my computer

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Posted 24 July 2011 - 07:56 PM

Good luck!

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#6 oldtrig Re: system restore crashed my computer

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Posted 25 July 2011 - 02:20 AM

It was so easy using the HP tools. HP was thinking when they installed this program. It took a while but worth the wait. I got the computer back to factory and got all backups restored. Anyone using a HP this is how to do it and I love this option when a computer will not boot due to a corrupted operating system.
http://h20000.www2.h...ectID=c01673043