22 replies to this topic

[PeggyB]

Today I updated things in device manager that needed updating. Now however every time I go to Pogo it restarts my computer. Could updating drivers cause this?

[Man'n'Black-4xp]

What is POGO?

Google a thousand hits on the word POGO

[PeggyB]

It's a game site. But I think it is IE causing the problem. Still working on it.

[Man'n'Black-4xp]

Try from a different broswer....

[Broni]

Quote

Today I updated things in device manager that needed updating

What exactly and why?

[PeggyB]

I don't remember what updated I just went through and click on all update drivers, I think only a couple had updated and one being graphics, cause when I restarted computer everything was out of focus and grainy. I immediately did system restore and that part is back to normal. Reason I did it is because I can see my images here. I see the ones that other people post but not mine.
I thought the shutting down and restarting of my computer might have been IE, so I updated that last night, didn't work, still shuts down and restarts when I go to Pogo.com, but only after I'm there and click on one of the games I usually play.
I also did error check, but it was late so left computer running and went to bed and haven't tried Pogo this morning. Get back to you on that in a few.
From what I've read on internet I keep getting things that say BlueScreen...........:( Hope not.

[Broni]

Quote

I don't remember what updated I just went through and click on all update drivers

That's always a bad idea. Never, ever update drivers in bunches. If something goes wrong you'll never know which one caused the issue.
Besides you never want to update any non-MS drivers through Windows.
You always go to your computer manufacturer site IF you need any driver.

Now, does the same thing happen with Firefox?

[PeggyB]

I don't know about FF, I don't use it. I have Mozilla SeaMonkey. However, just tried Pogo again and same thing. After restarting, I went to Control Panel to try and update my Java, which is major thing for playing Pogo games, the minute I click on Java logo, it shut down and restarted. So I'm guess that something else is happening and nothing to do with Pogo.
How about a system restore back a week?
I also get this and don't know to say yes or no, I've tried both.

Attached Images

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[Broni]

That's for creating minidumps files.
You should allow it as minidumps files are helpful, when tracking down shut down isssues.

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[PeggyB]

==================================================
Dump File : Mini082711-04.dmp
Crash Time : 8/27/2011 10:54:27 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xb804736c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082711-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082711-03.dmp
Crash Time : 8/27/2011 10:52:44 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xf61ba36c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082711-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082711-02.dmp
Crash Time : 8/27/2011 10:40:02 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xeea9187c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082711-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082711-01.dmp
Crash Time : 8/27/2011 12:05:01 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xb82c787c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082711-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082611-04.dmp
Crash Time : 8/26/2011 11:56:36 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xb7e9787c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082611-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082611-03.dmp
Crash Time : 8/26/2011 09:14:21 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xb71f436c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082611-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082611-02.dmp
Crash Time : 8/26/2011 02:50:04 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xb7af787c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082611-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini082611-01.dmp
Crash Time : 8/26/2011 02:47:26 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd210d7c
Parameter 3 : 0xb7a6f87c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+1fed7c
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 197.45
Company : NVIDIA Corporation
File Version : 6.14.11.9745
Processor : 32-bit
Crash Address : nv4_disp.dll+1fed7c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082611-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

[Broni]

It looks like you have a problem with your video card driver.

Go to your computer manufacturer site, download fresh video driver, uninstall current one, install new one.

NOTE. If you allowed video driver update through Windows that's what most likely screwed it up.

[PeggyB]

They have this listed, which one do I use..........'
Other Drivers For NVIDIA SMBUS Driver

VGA Driver

[Broni]

What's the link to your computer downloads?

[PeggyB]

http://support.gatew...=1&modelId=1460

[Broni]

There is no video driver there.
It's probably included in chipset driver.

Download System Information for Windows: http://www.gtopala.c...w-download.html to your Desktop.
Get SIW Without Installer (English-Only).
Double click on siw.exe to run the program.
Go File>Create Report File>HTML
Save the file to known location.
Zip the file, and attach it to your next reply.

[PeggyB]

It has been at least 10 mins. and it seems to be stuck on 3%, does it take long time to get the info.?

[Broni]

Try to re-run it.

[PeggyB]

SIW file.....

Attached Files

•  SIW.zip   133.84K   7 downloads

[Broni]

Here is your video driver: http://www.nvidia.co...hql-driver.html
Bookmark it for the future reference.

Download the above first.
Go to Device Manager, uninstall current driver (under "Display adapters" section).
Install new one.

[PeggyB]

Okay, done. Going to try things out now.
Checked everything and the only thing I see wrong is that the fonts are so tiny, I've clicked on large, but doesn't change.

Attached Images

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