30 replies to this topic

[johnboy]

The computer seems to be running much smoother, but I haven't tried to "surf" the web or anything.

The last scan was accidentally ran directly from my flash drive. If I need to actually run it from the desktop please let me know and I will do that.

I will be away from the infected computer for a few days but should be back for your next step by Sunday.

[Broni]

You can reinstall AVG at any time now.

========================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 File not found
  O16 - DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} https://activation.a...aller_2-0-0.cab (Reg Error: Value error.)
  O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.ma...t/ultrashim.cab (Reg Error: Key error.)
  O16 - DPF: Microsoft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab (Reg Error: Key error.)
  [2011/08/15 09:22:18 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Panda Security
  [2011/08/15 09:24:18 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Compaq_Owner\Application Data\Panda Security
  
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]
  

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
  
• You will get a log that shows the results of the fix. Please post it.

=======================================================================

1. Update your Java version here: http://www.java.com/...d/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  
• Accept any prompts.

===================================================================

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
  
• Follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  
  NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Download Temp File Cleaner (TFC)

• Double click on TFC.exe to run the program.
  
• Click on Start button to begin cleaning process.
  
• TFC will close all running programs, and it may ask you to restart computer.

3. Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
  
• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• Accept any security warnings from your browser.
  
• Check Scan archives
  
• Click Start
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, click on List of found threats
  
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• NOTE. If Eset won't find any threats, it won't produce any log.

[johnboy]

The requested logs are below. The computer actually seems to run quite slow now that I have spent more time with it. Internet explorer seems to take much longer than normal to open. I can not get the ESET Scanner to run, it will get to the "accept terms" page but after I select start it will do nothing else.
.
.
.
.
All processes killed
========== OTL ==========
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\E&xport to Microsoft Excel\ deleted successfully.
Starting removal of ActiveX control {321FB770-1FBE-4BFE-BDC1-6F622D4FA499}
C:\WINDOWS\Downloaded Program Files\WebflowActiveXInstaller_DSR.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{321FB770-1FBE-4BFE-BDC1-6F622D4FA499}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{321FB770-1FBE-4BFE-BDC1-6F622D4FA499}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{321FB770-1FBE-4BFE-BDC1-6F622D4FA499}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{321FB770-1FBE-4BFE-BDC1-6F622D4FA499}\ not found.
Starting removal of ActiveX control {8FFBE65D-2C9C-4669-84BD-5829DC0B603C}
C:\WINDOWS\Downloaded Program Files\erma.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
File oft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab not found.
Starting removal of ActiveX control Microsoft XML Parser for Java
Registry error reading value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Microsoft XML Parser for Java\DownloadInformation\\INF .
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Microsoft XML Parser for Java\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\Microsoft XML Parser for Java\ not found.
C:\Documents and Settings\All Users\Application Data\Panda Security\Panda Cloud Antivirus\Download\0x04015000 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\Panda Security\Panda Cloud Antivirus\Download\0x04011000 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\Panda Security\Panda Cloud Antivirus\Download folder moved successfully.
C:\Documents and Settings\All Users\Application Data\Panda Security\Panda Cloud Antivirus\CfgData folder moved successfully.
C:\Documents and Settings\All Users\Application Data\Panda Security\Panda Cloud Antivirus folder moved successfully.
C:\Documents and Settings\All Users\Application Data\Panda Security folder moved successfully.
C:\Documents and Settings\Compaq_Owner\Application Data\Panda Security\Panda Cloud Antivirus folder moved successfully.
C:\Documents and Settings\Compaq_Owner\Application Data\Panda Security folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Compaq_Owner
->Temp folder emptied: 9090 bytes
->Temporary Internet Files folder emptied: 6621086 bytes
->Java cache emptied: 4315923 bytes
->Apple Safari cache emptied: 1587200 bytes
->Flash cache emptied: 152145 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: LocalService
->Temp folder emptied: 65748 bytes
->Temporary Internet Files folder emptied: 95710 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 19569 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 664 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 12.00 mb


[EMPTYFLASH]

User: All Users

User: Compaq_Owner
->Flash cache emptied: 0 bytes

User: Default User

User: LocalService

User: NetworkService

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.31.0 log created on 12092011_120342
Files\Folders moved on Reboot...
Registry entries deleted on Reboot...

[johnboy]

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
AVG 2012
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java™ 6 Update 29
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````

[Broni]

Uninstall:
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5

Instead of Eset....

Please, run F-Secure Online Scanner

• Disable your Antivirus program.
  
• Checkmark I have read and accepted the license terms.
  
• Click on Run Check button.
  
• Quick scan (recommended) option will come pre-checked. Don't change it.
  
• Click on Start button.
  
• When scan is done, in Step 3: Clean the files, leave all settings as they're.
  
• Click Next button.
  
• Click Full report... button.
  
• Copy report's content and paste it into your next reply.

[johnboy]

Scanning Report
Sunday, December 11, 2011 20:12:30 - 20:27:35
Computer name: YOUR-D0F670B45A
Scanning type: Quick scan
Target: System

--------------------------------------------------------------------------------
23 malware found
TrackingCookie.Questionmarket (spyware)
System (Disinfected)
TrackingCookie.2o7 (spyware)
System (Disinfected)
TrackingCookie.Advertising (spyware)
System (Disinfected)
TrackingCookie.Atdmt (spyware)
System (Disinfected)
TrackingCookie.Adtech (spyware)
System (Disinfected)
TrackingCookie.Adform (spyware)
System (Disinfected)
TrackingCookie.Doubleclick (spyware)
System (Disinfected)
TrackingCookie.Revsci (spyware)
System (Disinfected)
TrackingCookie.WebTrendsLive (spyware)
System (Disinfected)
TrackingCookie.Specificclick (spyware)
System (Disinfected)
TrackingCookie.Clickbank (spyware)
System (Disinfected)
TrackingCookie.Adrevolver (spyware)
System (Disinfected)
TrackingCookie.Fastclick (spyware)
System (Disinfected)
TrackingCookie.Adbrite (spyware)
System (Disinfected)
TrackingCookie.Xiti (spyware)
System (Disinfected)
TrackingCookie.Webtrends (spyware)
System (Disinfected)
TrackingCookie.Mediaplex (spyware)
System (Disinfected)
TrackingCookie.Liveperson (spyware)
System (Disinfected)
TrackingCookie.Tradedoubler (spyware)
System (Disinfected)
TrackingCookie.Statcounter (spyware)
System (Disinfected)
TrackingCookie.Atwola (spyware)
System (Disinfected)
TrackingCookie.Yieldmanager (spyware)
System (Disinfected)
TrackingCookie.BlueStreak (spyware)
System (Disinfected)
--------------------------------------------------------------------------------
Statistics
Scanned:
Files: 3363
System: 3363
Not scanned: 0
Actions:
Disinfected: 23
Renamed: 0
Deleted: 0
Not cleaned: 0
Submitted: 0
--------------------------------------------------------------------------------
Options
Scanning engines:
--------------------------------------------------------------------------------

[Broni]

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
  
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
  
• Close all other programs apart from OTL as this step will require a reboot
  
• On the OTL main screen, press the CLEANUP button
  
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/v...ning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingc.../topic2520.html

13. Please, let me know, how your computer is doing.

[johnboy]

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Compaq_Owner
->Temp folder emptied: 175800954 bytes
->Temporary Internet Files folder emptied: 20470686 bytes
->Java cache emptied: 29632 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 938 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 429 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 187.00 mb


[EMPTYFLASH]

User: All Users

User: Compaq_Owner
->Flash cache emptied: 0 bytes

User: Default User

User: LocalService

User: NetworkService

Total Flash Files Cleaned = 0.00 mb

Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.31.0 log created on 12122011_204721
Files\Folders moved on Reboot...
Registry entries deleted on Reboot...

[johnboy]

It runs MUCH better than it did when we started this, although it still acts VERY slow when IE is running.

[johnboy]

Actually after a reboot all seems to run great!

[Broni]

Way to go!!
Good luck and stay safe :)