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Locked out HD on Acer Aspire one Netbook?

locked HD Acer Aspire one Netbook

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#1 systemmistress

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Posted 30 March 2013 - 10:41 PM

Hello, my friends. Long time since last post. Hope evryone is fine and enjoying the holiday[s]

I have a friends' Acer Aspire one Netbook that is locked out. It says the Harddrive is locked. His children [aged in their 40's] were using it and when he got it back that afternoon...he had a HD lockout/

Am I in the correct forum for this subject? If not where would I go to list this common problem. The Internet is loaded with the very same problem. No doubt some machines are'.hot'...but this one is NOT. I know this gentleman who is a neighbor in the Apartment building for several years now.. and he knows not a lot so I said I would help if I could.

He had a friend call Acer and they want $100.00 to 'fix' this problem. We are all living in HUD housing with very limited incomes...all Seniors so that solution is out.

I searched the 'net and the honest people will not help anyone due to the amout of theiving...

Acer sent him the 4-5 installation disks but my question is:
If the HD is Locked, how do I install any OS or software on a 'locked' hard disk drive?
I appreciate any wisdom you have on this matter
Sandra
Sorry I do not know how to access the needed info on this machine.

#2 Bighorn Re: Locked out HD on Acer Aspire one Netbook?

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Posted 30 March 2013 - 10:58 PM

If Windows will start the first thing I would do is open Computer, right-click the HDD and check the properties. Sometimes an infection will make the HDD appear to be locked and sometimes it will change the formatting to RAW which can prevent access.

As for doing the Factory Restore it may be necessary to download GPARTED to another computer and use the file to create the bootable CD. Boot to it on the Acer and delete the partition [or partitions], reboot to the Factory Restore discs to install.

Most Netbooks come without a CD/DVD drive so you may need to get an External USB drive to do the above. I have a couple that cost about $60 each but might be able to get something a bit cheaper. I also have a large case I've put a standard size DVD drive in.

If wiping the partition any data on it will be lost.

Edited by Bighorn, 30 March 2013 - 10:59 PM.

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#3 nodsh Re: Locked out HD on Acer Aspire one Netbook?

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Posted 30 March 2013 - 11:33 PM

Have you tried safe mode ? , if not a bootable disc like ubuntu to see if you can see the hard drive .
When you use the term" lock out" , you have me confused , sounds like malware to me because of
them words , or at the moment i'm overlooking something .
Try safe mode with networking and if it boots up get malwarebytes and run it .

#4 Broni Re: Locked out HD on Acer Aspire one Netbook?

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Posted 31 March 2013 - 12:09 AM

It'd help if you let us know what is the exact message and at what point of booting you're getting it.
As Bighorn said there are some infections which will create that kind of issue.

If this is really locked HDD, I believe in case of laptops it's often done at BIOS level.

p22003266.jpg  p22003279.jpgp4279089.jpg


#5 systemmistress Re: Locked out HD on Acer Aspire one Netbook?

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Posted 02 April 2013 - 07:12 PM

Broni,
You are correct..the exact message isHarddisk drive locked

and if you try type it says:
Please input password for WDC WD2500BEVT-22A23?
with 8 astericks
so I hit 'enter'
and it says:
Password check Fail!!
Press any key

then it says:
Error Status
Enter incorrect password 3 times
Please press enter to continue
When I press enter to continus it prompts me to enter some number 52183680

and that does not unlock it so why give me that number?
Is there some significance to this #?
Thanks Broni..

I was busy with Easter and now we are having a HUD inspection at the apartment building and they keep bugging me to do things around the house..busy, busy.
Sandra

#6 Broni Re: Locked out HD on Acer Aspire one Netbook?

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Posted 02 April 2013 - 08:06 PM

I found this: http://www.tech-faq....s-password.html
This method involves fiddling with the computer hardware and components. Proceed only if you’re confident enough to do this task. This may also void your warranty period. The steps below are mentioned for both, desktop computers and laptops.
Step 1: Disconnect the power cord from your desktop computer or laptop.
Step 2: Remove the cabinet cover of your desktop.
For a laptop, turn it upside-down and remove the battery. Open the hard drive compartment by sliding the cover out. Unscrew and pull out the hard drive from your laptop.
Step 3: Locate a coin-shaped clock battery (also known as CMOS Lithium battery) and remove it. Keep it aside for at least an hour.
For a laptop, disconnect the tiny power lead that connects the clock battery to the motherboard. Keep it disconnected for at least an hour.
Otherwise, you can also locate a BIOS reset jumper marked CLRP1. Move this jumper to Clear position. Let it be in this condition for at least an hour.
Step 4: After about an hour, replace the battery in the socket or move the jumper back to the Run position.
Step 5: Fit the cabinet cover and start your computer.
If done right, your computer or laptop should boot up without asking for any BIOS password.

p22003266.jpg  p22003279.jpgp4279089.jpg


#7 nodsh Re: Locked out HD on Acer Aspire one Netbook?

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Posted 02 April 2013 - 09:09 PM

The reason my answer was the way it was , i would never have figured a friend or family , that didn't own the computer
would put in a password for the hard drive , It could not be done by accident , cause of special key to get in . and to save
changes etc;
YOUR friend needs to get a hold of them and get it , or try Broni's answer .
Some of them could be difficult to do , i even recall leaving the bios battery in and shorting some pins out , but
some just say remove the battery for awhile and try . Good luck

#8 Broni Re: Locked out HD on Acer Aspire one Netbook?

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Posted 02 April 2013 - 10:31 PM

There is also an issue of legality.
We don't really know that person and we have no way of knowing if it's even that person computer.

p22003266.jpg  p22003279.jpgp4279089.jpg


#9 systemmistress Re: Locked out HD on Acer Aspire one Netbook?

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Posted 06 April 2013 - 06:03 PM

Hello

I know this person, he lives here in the apartment building. He allowed his chil;dren who are in their 40's, to use his Netbook. When he got it back, it was in this condition. He knows absolutely nothing about computers and I told him I would see if I could help.

He called the company he bought it from...STAPLES in Charleston, SC. and they will fix it for him for $100.00. They also sent him the software to reinstall.

There are 2 small cards with this machine. Do I need to inset one of them to operate this?

I know nothing about the new netbooks..and this is the 1st one Asus made.

OK here is what I am up to.

Intel UNDI, PXE-2.0 (build 083)

For Atheros PCIE Ethernet Controller v2.0.0.0(03/31/10)
Check Cable connection!
PXE-MOF: Exiting Intel PXE ROM
No bootable device--insert boot disk and press any key

and when I insert one of the two cards and press any key, the same stuff comes up on screen.

The Netbook has no DVD drive
Just those little card things...
and I do not have it connected to any ethernet or electrical connection..it is running on battery.
I am confused. How can anyone build and sell a machine like this? It does nothing and has nothing and is not cheap!
S

#10 Broni Re: Locked out HD on Acer Aspire one Netbook?

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Posted 06 April 2013 - 06:05 PM

Did you try my post #6

p22003266.jpg  p22003279.jpgp4279089.jpg


#11 systemmistress Re: Locked out HD on Acer Aspire one Netbook?

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Posted 06 April 2013 - 06:18 PM

I do not think there is any software on this machine and I do not want to fool with it. If I break it...um so let him spend a C note and get it right.
Thanx
Sandra

#12 rokytnji Re: Locked out HD on Acer Aspire one Netbook?

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Posted 06 April 2013 - 07:36 PM

I own 2 eeepc asus netbooks if what you said

and this is the 1st one Asus made.


is true. But you have also said

I have a friends' Acer Aspire one Netbook that is locked out


Right now I am posting from a

achine:   System: Acer (portable) product: AOA150 version: 1
		   Mobo: Acer model: N/A Bios: Acer version: v0.3305 date: 05/09/2008
CPU:	   Single core Intel Atom CPU N270 (-HT-) clocked at 800.00 MHz

Which is a Acer Aspire One Netbook also. I would loosen the teeth on my boys if they
gave me back my computer in the condition you state also.

If Asus. There is a F9 restore option. If Acer. Sounds to me like someone encrypted the file
system on that hard drive (so called children) which made it password protected.

A reinstall with the supplied disks is the answer with a external usb dvdrw drive. Use bios to change
the boot order to boot off of external dvdrw.

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