DAVID E

I'll save those instruction, Keeper...thanks. I don't have the Windows 2011 version-still have Live Mail 2009. I still think somewhere out there in cyber space is my emails. It's just too ironic to have lost all that was in the Inbox as well as sent and draft folders. That just doesn't fit right to me. Makes me sick I've lost all of it.

Well, yes and no. I can send/receive but lost all them emails.:(

I've been on the phone for no less that three hours total with two different Comcast people. The first gal was a real pleasure to work with and she really tried all she knew. She wrote another ticket and sent it to some other tech support guy and he called some 30 minutes later. I was on the phone with him and we went around the mulberry bush for some time and he discovered one of the problems had to do with a filter I had set. I kept getting an email from an "evideo" place so, I set up a filter to block it and delete. Somehow after this all my emails were apparently deleted whenever they tried to send another email, probably a couple days ago when this started. I'm still lost as to what this had to do with my email. I have other filters set and never experienced a loss of connection in my email client and especially didn't loose all my email in several folders-mostly my Inbox and Drafts. They ended up deleting my account and started all over again. Initially, I couldn't send or receive any email from their website much less from my end.

Unfortunately he couldn't retrieve all those lost emails but did get me back up running again with a new password and a few tweaks under my account. This has been a real PITA and I sure won't change any filters again. I still don't know or understand how a filter addition could have done this.

They changed my outgoing email(smtp) from port 25 to 587 for whatever the reason and changed the password under Incoming Email Server. It's been a rocky road since Thursday evening when most of this started. I must say, this is the first real problem I couldn't solve with my email client and it kills me to know I've lost all that email. Why it got deleted in my Drafts will remain a puzzle. Thanks for these suggestions and I do hope this has subsided now and won't happen again. I'm not going to believe all is well for a few days-been there before. Hopefully it won't flare up anymore.

They're suppose to get back with me"in 24 hours or so". This only makes about the fourth time I've talked with them-out $49.95 and still can't receive nor retrieve my emails from my Inbox...not happy today.

That's just part of the problem. The initial problem was I couldn't receive email-that still stands. I can send but not receive. That's what started it all. When I send and email to my work or to myself at home, it shows up in my Sent box but I never get it.